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Privacy Policy

Hilux Automotive Pvt. Ltd. values the customer above all. We understand how important your privacy is to you. We, therefore, make every conscious effort to maintain your privacy at our end. We also assure you to upgrade our systems with the latest tools & technologies to preserve your privacy & strive to give you the best possible customer experience.

Information Collection, Use, and Sharing:
Hilux Automotive Pvt. Ltd. is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact forms from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email/ phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Hilux Automotive Pvt. Ltd. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name, contact number and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Hilux Automotive Pvt. Ltd. requests information from you on our order form. To buy from us, you must provide contact information (like Name and Shipping address) and Financial Information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Hilux Automotive Pvt. Ltd. uses “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of the business partners of Hilux Automotive Pvt. Ltd. may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Hilux Automotive Pvt. Ltd. shares aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Hilux Automotive Pvt. Ltd. uses an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Hilux Automotive Pvt. Ltd. partners with another party to provide specific services. When a user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This website contains links to other sites. Please be aware that Hilux Automotive Pvt. Ltd. is not responsible for the content or privacy practices of such other sites. Hilux Automotive Pvt. Ltd. encourages our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests:
From time-to-time the Hilux Automotive Pvt. Ltd. site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as ZIP/ PIN code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Product Supply & Delivery:
Hilux Automotive Pvt. Ltd. endeavors to give exceptional service to our customers. However, despite all our efforts, there is always a chance in the delay of the delivery of the product to the customer on account of reasons beyond control as we use the services of third-party vendors for these services. The charges for the delivery are added over & above the cost of the product ordered for by the customer. In the event of any delay, the customer will not hold Hilux Automotive Pvt. Ltd. liable for any action or damages whatsoever.

Product Damage:
Hilux Automotive Pvt. Ltd. makes the best possible effort to deliver the product to the customer in perfect condition. However in the unlikely event of any product damage or destruction, Hilux Automotive Pvt. Ltd. will be liable to replace the product only if it is found after due investigation that the fault lies with the company. The company will not be liable for any replacement or refund if it is found that the product damage has happened due to mishandling by the customer.

Product Response:
Hilux Automotive Pvt. Ltd. holds our customers in high esteem & sells products of the highest quality. Being high-grade products, the company maintains utmost & the highest standards to ensure the best results and effect. Since there is the human element, there may difference in result or response due to compliance or individual body response. The customer will not hold the company responsible by comparing or by virtue of his expectation of results.

Product Return:
Hilux Automotive Pvt. Ltd. keeps its customers on top priority. We strive to offer you the products of the highest quality. Any Hilux Automotive Pvt. Ltd. product purchased by the customer can be returned, if within two days of the date of receipt, Hilux Automotive Pvt. Ltd. is duly notified (with appropriate images). We will replace the product if returned within 7 days of purchase. However, the courier charges will be borne by the customer & the company will in no way be liable for the same.

The amount will be refunded in the customer’s account after deduction of the courier/ transportation charges, within 7 days of product receipt by Hilux Automotive Pvt. Ltd. However in the event of the product opened or seal broken, damage to the packaging the customer will not be liable for refund of the amount whatsoever.

Product Exchange:
Hilux Automotive Pvt. Ltd. assures to exchange any product if wrongly ordered on receipt of the actual received product in good & original condition within 7 days of receipt, if within two days of the date of receipt, Hilux Automotive Pvt. Ltd. is duly notified (with appropriate images). The exchange option will not be valid if the product received by the customer is opened, damaged, used or seal broken.

Promotional Offers & Schemes:
Hilux Automotive Pvt. Ltd. may from time to time introduce promotional offers & schemes as deemed appropriate. The offers will remain in force or available only till the period of offer validity. No two offers can be combined or clubbed at any time. The customer will not be eligible to avail of the benefit of any offer which has time lapsed.

Neither Party will be responsible to the other for any loss, damage or expense which may be suffered by the other Party as a direct or indirect result of the failure by the affected Party to perform its obligations to the other Party as set out in this Agreement or otherwise, where such performance is hindered, delayed or rendered uneconomical by reason of or on account of any circumstances beyond its control, including expressly, any act of God, war, hostilities, riot or civil commotion, strike, lock-out, fire, explosion, flood or another natural disaster.

in the unlikely event of any dispute, both Parties shall attempt in good faith to settle between themselves any and all disputes arising regarding the validity, interpretation or application of this Agreement, or other disputes arising from legal relationships resulting from this Agreement. If the Parties are unable to settle a dispute themselves after good faith negotiations, for at least 60 days from the date a Party notifies the other that it intends to enter into such good settlement negotiations, then such dispute shall be exclusively and finally litigated before the Competent Courts of New Delhi & the language will be English only.

This Agreement shall be governed by and construed in accordance with the laws of India.

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